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Return & Refund

Returns

Your satisfaction is very important to us. All jewelry is created with care by hand. If you are not completely satisfied with your purchases, please contact us. We will gladly accept your return within 30 days of receipt of them for exchange or refund. The jewelry must be in original and unused condition as you received.

***Please note if a package delivered to you arrives damaged, please refuse the shipment and contact us immediately. Please retain all packing materials unless instructed otherwise by Lord of Gem Rings. Claims for damaged or missing items must be reported immediately or within 3 days of receipt of your order. We will not be responsible for lost or damaged returned shipments.

Please return your item to Toronto or Boston office, NOT to China. International returns require signature upon delivery. Returns within U.S. should be fully insured to protect your purchase, and signature confirmation ensures your package get to our hands. Contact us for returns address and we will email your detailed return instructions. To ensure a quick refund we ask that you please follow return instruction provided by us, failure to do so can lead to delay of refund.

Refund

Once your return is received and inspected by our team at return center, your refund will be promptly processed. Please allow up to 5 business days to process from the date that we have received your return. Refunds will be processed through the payment method you used to originally purchase the item

If you decide to exchange, price difference will be calculated and new invoice may be billed.

Refunds Exceptions:

  •  Return shipping charges are non-refundable.
  •  Custom orders: $30 labor fee is non-refundable if the transaction is canceled when the order is already in process, or the item is returned.
  •  All monogrammed items and special orders (ring size under 4 and 9 above): May be returned and refunded with 30% restocking fee deducted.
  •  All items altered without authorization of LOGR (including resizing, repair, setting a stone etc.) by other parties are not returnable. 

Repairs/Warranty

30-Days money-back guarantee, even on custom-made items! We provide 100% refund or exchange within 30 days of delivery for the original item, and 70% refund between 30 days and 60 days. We will mail you loose stones (<=1mm diameter) in the event your accent stones fell out within a year and you can have it fixed locally by your jeweler. Make sure work with a jeweler who has skills to deal with micro pave mounting, otherwise, small stones might be loosen when the band is bent during resizing or fixing. Alternatively, you can send it to our US service provider Jim at Massachusetts for services at very reasonable fee, or even send it to our factory in China. We are working hard to form partnership with local services providers to better take care of you and your investment. Contact us for details.

Payment

LOGR accept all major credit cards or debit cards through PayPal. You don't need a Paypal account to make payment through Paypal, Paypal accept credit and debit cards.  You will receive a confirmation of your order via email upon place an order.
All prices are listed and charged in US dollars and the exact exchange rate is determined by the bank that has issued your credit card.