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FAQs

1. Are your diamonds real and Conflict-Free?
Yes. All our diamonds are real and natural earth mined. We only purchase diamonds from the largest and most respected suppliers who have documentation warranting that the diamond was obtained through legitimate channels. They are Conflict-free diamonds.

2. Is your gold real and solid?
Yes. Our gold is 14k or 18k solid gold.

3. I received the item but not happy, can I exchange, upgrade or return?
Yes. See our Customer Services here.

4. Do you provide Customer services in U.S. and Canada? Where is your items made?
Yes. We have Customer services in Toronto, Canada, Return center in Boston, U.S., and Repair Services and Consignment store at Gloucester, Massachusetts. Our jewelry is made at our shop in China. 

5. If I need repair or mounting services, do you have local service provider?
Yes. Our GIA-certified jeweler Jim and his partners at Massachusetts provides services, which include diamond mounting and repair services etc.
Facebook page: https://www.facebook.com/JewelsOfGloucester

6. Can you customize any style to my desire?
Yes. Any style you like. We can start from scratch on the paper or photo you like. Additional cost applied but very reasonable.

7. Is my jewelry exactly like the item listed on your site?
We make every attempt to ensure that our item description and picture is as accurate as possible, and your jewelry match the online listing. However most items are made to order, that means we made it just for you when you order it, the metal weight and number of accent stones used in a ring may vary depending on your ring size and other factors. In addition, due to the nature of handmade work, each piece may slightly different than other. Merchandise pictures are enlarged to show details but may not be exact same as actual items.

8. How to convert size to US size?
Please check out here for conversion.