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Warranty

Free Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. LOGR offers a free lifetime warranty against manufacturing defects on all LOGR fine jewelry. 

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to LOGR for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, LOGR will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than LOGR will void the warranty. All fine jewelry can be affected by normal wear, activities, or accident. This is especially true for handmade gemstone rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.

LOGR offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please contact us for more information.

LOGR Extended Service Plan

Protect your purchase with the LOGR Extended Service Plan. At LOGR, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your LOGR jewelry. When you purchase our Extended Service Plan, LOGR will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please contact us for more information.

    Repairs/Warranty

    30-Days money-back guarantee, even on custom-made items! For qualified items, we provide 100% refund or exchange within 30 days of delivery for the original item, and 70% refund between 30 days and 60 days. We will mail you loose stones (<=1mm diameter) in the event your accent stones fell out within a year and you can have it fixed locally by your jeweler. Make sure work with a jeweler who has skills to deal with micro pave mounting, otherwise, small stones might be loosen when the band is bent during resizing or fixing. Alternatively, you can send it to our US service provider at Massachusetts for services at very reasonable fee. We are working hard to form partnership with local services providers to better take care of you and your investment. Contact us for details.

    Payment

    LOGR accept all major credit cards or debit cards through PayPal. You don't need a Paypal account to make payment through Paypal. Simply select Paypal payment option and then choose Paypal Guest to pay with your credit and debit cards.  You will receive a confirmation of your order via email upon place an order.
    All prices are listed and charged in US dollars and the exact exchange rate is determined by the bank that has issued your credit card.